UK Orders: YOUR 1 HOUR DELIVERY

My-accessories utilises the latest delivery technology, provided by our preferred courier DPD, who issues you with a one hour delivery window for your order, notified by SMS and email, so you don't have to wait in all day for your order.

What's more, it enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute time slot. Watch our short film below to find out more.

Personal Service

When you place your order, be sure to include your mobile number and email address as you will receive tracking information direct from DPD, to enable you to keep totally upto date with the delivery of your order. They will even tell you the name of the DPD driver as well as your position in the delivery queue.

In-flight Options

Is  the delivery window allocated not convenient for you? DPD offer a range of options both on the day of delivery and the night before, allowing you to take delivery of your order in a way that suits. If you wish to reschedule, you can:

Follow My Parcel

Follow My Parcel is an industry-changing innovation from DPD, which gives you exceptional levels of information and peace of mind, meaning no more waiting in all day for your parcel to arrive. Follow your My-accessories order right up until the end of its delivery...into your hands.

Just remember to include your mobile number and email address when completing your online order.

Export Orders

We use a wide range of carriers for export orders to keep our carriage rates competitive. These include DPD, UPS, FEDEX, TNT and DHL. Please see our full delivery page for full delivery terms and conditions

Delivery

Orders placed before 2.00pm will be processed for despatch on the same working day (Mon-Fri), orders placed after 2.00pm will be processed the following working day (Mon-Fri). If your order is placed after 2.00pm on Thursday and before 2.00pm on Friday and 24 hour delivery (next working day) is selected, your delivery will be made on the following Monday and if 48 hour (two working days) is selected your delivery will be made the Tuesday.

** orders despatched for free UK mainland delivery are generally sent on a 24hr courier service, however we do reserve the right to despatch on a 48hr service.

UK Delivery

UK Delivery Information

We use various courier services to offer you the best price and service possible, shipping is based upon weight. We attempt to ship courier and postage orders same day if ordered before 2.00pm GMT.

Delivery time is usually 1 to 2 working days from order, excluding holidays where delivery times may vary. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the goods shall be made to the customers address and the customer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery, if goods are returned as undeliverable the customer will be responsible for return postage.

Damaged in Transit

As internal damage cannot always be identified on delivery, the customer must sign the drivers manifest as "UNCHECKED". Should any damage be identified on opening the package, www.my-accessories.co.uk must be advised within 72 hours of the exact damage. It is imperative that the customer does not dispose of any packaging as this will be required to affect a claim against the carrier. The claim will be handled by www.my-accessories.co.uk and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above is not followed.

Shortages

It is the customers responsibility to sign for the correct number of packages that delivered, the customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the customer’s responsibility to thereafter notify us within 72 hours of delivery.

Should the customer be missing an item but has signed for the correct number of packages the customer must notify us within 72 hours of delivery. The customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the customer will be informed of the decision, however our decision will be final.

Incorrect Goods

It is the customer's responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the customer must not open the manufacturers packaging or use the items. The customer will also be required to provide further information on what was received, e.g. we may require the manufacturers part codes as a full description of what has been received. Should there be any extenuating circumstances that have prohibited the customer to remain within the specified time frame, resolution will be by mutual decision.

Non Deliveries

We will not accept liability for lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date specified via order tracking on www.my-accessories.co.uk, we shall accept no liability for shortages, non deliveries, incorrect goods, and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported time scale. The extenuating circumstances must be by mutual agreement.

International Delivery

International Delivery Information

We use various courier services to offer you the best price and service possible, shipping is based upon weight. We attempt to ship courier and postage orders same day if ordered before 2:00pm GMT.

Delivery time is dependent upon the country order is shipped to, International Orders can take up to 14 working days. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the goods shall be made to the customers address and the customer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery, if goods are returned as undeliverable the customer will be responsible for return postage.

Import/Duty Charges

Please note that recipients outside the UK will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is managed by our carriers on a 'Pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a dealing between 'you' the purchaser and own countries Customs and Excise.

Damaged in Transit

As internal damage cannot always be identified on delivery, the customer must sign the drivers manifest as "UNCHECKED". Should any damage be identified on opening the package, www.My-Accessories.co.uk must be advised within 72 hours of the exact damage. It is imperative that the customer does not dispose of any packaging as this will be required to affect a claim against the carrier. The claim will be handled by www.My-Accessories.co.uk and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above is not followed.

Shortages

It is the customers responsibility to sign for the correct number of packages that delivered, the customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the customer’s responsibility to thereafter notify us within 72 hours of delivery.

Should the customer be missing an item but has signed for the correct number of packages the customer must notify us within 72 hours of delivery. The customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the customer will be informed of the decision, however our decision will be final.

Incorrect Goods

It is the customer's responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the customer must not open the manufacturers packaging or use the items. The customer will also be required to provide further information on what was received, e.g. we may require the manufacturers part codes as a full description of what has been received. Should there be any extenuating circumstances that have prohibited the customer to remain within the specified time frame, resolution will be by mutual decision.

Non Deliveries

We will not accept liability for lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date specified via order tracking on www.my-accessories.co.uk, we shall accept no liability for shortages, non deliveries, incorrect goods, and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported time scale. The extenuating circumstances must be by mutual agreement.